Last updated: 3 September 2026
We want you to be happy with your FLYING B INC purchase. This policy explains your cancellation, return, exchange and refund rights.
1. Your Legal Rights
If you purchase products online as a consumer, you have rights under UK consumer law.
Nothing in this policy removes, restricts or replaces your statutory rights.
2. Changing Your Mind
For most products purchased online, you have the right to cancel your order within 14 days after the day on which you receive the goods, subject to the legal exceptions described below.
If an order is delivered in separate instalments, the cancellation period starts after you receive the final item.
To cancel, email sales@flyingb.inc with a clear statement that you wish to cancel. Please include your name, order number and details of the product concerned.
After notifying us of your cancellation, you must return the goods within a further 14 days.
3. Condition of Returned Clothing
You may inspect clothing in the same way that you reasonably could in a physical shop.
Where reasonably possible, returned clothing should be:
• Unworn, other than being tried on
• Unwashed
• In a resalable condition
• Returned with its original labels and packaging
A missing or damaged label or original packaging does not automatically remove your statutory cancellation rights.
However, we may make a reasonable deduction from your refund if the value of the product has been reduced because it was handled beyond what was necessary to establish its nature, characteristics and functionality.
4. Faulty, Damaged or Incorrect Items
If an item is faulty, damaged, defective, incorrectly supplied or not as described, please contact sales@flyingb.inc as soon as reasonably possible.
Please include your order number, a description of the problem and, where helpful, photographs showing the issue.
We will deal with the matter in accordance with applicable UK consumer law. Depending on the circumstances, this may include a repair, replacement, price reduction or refund.
Nothing in this policy affects your statutory rights concerning faulty or misdescribed goods.
5. Refunds
Approved refunds will be made using the original payment method unless expressly agreed otherwise.
For a statutory cancellation, we will refund:
• The price paid for the returned product
• The original standard delivery charge
If you selected a delivery method costing more than our least expensive standard delivery option, we are not required to refund the additional delivery cost.
We may withhold the refund until we have received the returned goods or you have supplied evidence that you sent them back, whichever occurs first.
We will issue the refund within 14 days after receiving the returned goods or within 14 days after you provide evidence that the goods were returned, whichever occurs first.
Your bank or payment provider may require additional processing time before the refund appears in your account.
6. Return Delivery Costs
If you are returning an item because you have changed your mind, you are responsible for the direct cost of returning it unless we agree otherwise.
If an item is faulty, damaged, defective, incorrectly supplied or not as described, we will cover reasonable return costs where required by applicable consumer law.
Please contact us before returning a faulty or incorrect item so that we can provide the appropriate instructions.
7. Exchanges
Where stock is available, we may offer an exchange for another size or product.
Exchanges are subject to availability. If the requested replacement is unavailable, we may instead issue the appropriate refund.
8. Non-Returnable Items
Certain products may be excluded from cancellation rights where permitted by law, including:
• Products made to a customer’s specifications or clearly personalised
• Sealed products that are unsuitable for return for health-protection or hygiene reasons once unsealed
An item is not treated as personalised merely because it carries standard FLYING B INC branding offered to all customers.
Any applicable exclusion will be clearly communicated before purchase.
Faulty, defective or misdescribed products remain subject to your statutory rights.
9. How to Start a Return
To request a cancellation, return, refund or exchange, contact: sales@flyingb.inc
Please include your name, order number and details of the product concerned.
We will provide return instructions and confirm the correct return address. Please do not send products to us without first obtaining these instructions.
We recommend obtaining proof of postage and retaining it until your return has been completed.
10. Contact Details
FLYING B INC LIMITED
Company Registration No. 16152188
Email: sales@flyingb.inc
Website: https://flyingb.inc